Frequently Asked Questions

Are you a first time attendee? The following are answers to frequently asked questions about Ballet-going, designed to make your first trip to the Kansas City Ballet a pleasant one. Want to learn more about ballet? Visit our Dance Resources section for FAQ About Ballet.

Entering the kauffman center

All bags and persons entering the Kauffman Center for the Performing Arts are subject to search. Kauffman Center for the Performing Arts management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held. For more information, click here.

Can I exchange my tickets?

Only subscribers can exchange tickets. All single ticket sales are final.  No refunds, exchanges or cancellations.

What if I lose my tickets?

No worries, we have you covered. Call our box office at 816.931.8993 and we can mail you new tickets or email you eTickets, or come to your performance and we will print new tickets prior to the performance.

What should I wear?

You don’t need to wear a tux or formal gown to attend the ballet! Most people consider a performance by the Kansas City Ballet to be a special event and tend to dress for the occasion, but wearing anything that makes you comfortable while attending the performance is up to you. Many people are dressed in comfortable business casual. Formal dress – evening gowns and tuxedos – are generally only worn to gala Ballet events.

What is Will Call?

Will call is an option to have your tickets held at the Box Office at the Kauffman Center to be picked up on your performance date. If tickets are purchased prior to five business days before the performance, please select the ship methods Print at Home or Mail My Tickets to prevent waiting in Will Call lines.

May I bring my children?

All patrons, including children on laps, entering the theater must have a ticket. At Kansas City Ballet, we encourage young audiences to attend our shows assuming the program content is appropriate. However, it is strongly suggested that no babies or toddlers be in attendance. Many children over the age of five can remain happily and quietly seated for a two-hour performance, but you know your child best. Parents will be expected to immediately remove children creating a disturbance during the performance.

I’m coming from out of town. Are there places you recommend to stay overnight?

Stay at our preferred hotel partner.

The Westin Kansas City at Crown Center
Indulge yourself in Missouri in the heart of downtown at The Westin Kansas City at Crown Center. This upscale hotel features expansive accommodations, superb service and a complimentary local area shuttle to the most popular local attractions. Enjoy easy access to the Kauffman Center, Union Station, Sprint Center, the convention center, Crown Center and the Power & Light District. Make a night or weekend trip out of your ballet experience.

Click here to book now or to see dining options.

Where can I go before or after the ballet?

Downtown Kansas City has many restaurants, offering a wide range of cuisine, in every price range. Visit About Downtown KC for some ideas.

Are there elevators in the Kauffman Center for the Performing Arts?

Yes, there are elevators located on every level. All levels are accessible to people with special needs. When ordering tickets online, please look for the seats that have the wheelchair or asterisk symbol or simply mark that you need an accessible seat when purchasing best available. You may also consult the Kansas City Ballet Box Office at 816.931.8993 to determine your best and most accessible seating options.

If I purchase parking in the Arts District Parking Garage, how do I obtain my vouchers?

If there is ample time, the Kansas City Ballet Box Office will mail your parking vouchers to you before the event. However, if you purchase parking the week of the performance, you can opt to have your parking vouchers sent via eTicket, or your vouchers will be available at Kansas City Ballet’s box office during hours throughout the week, or will be held at the Kauffman Center Box Office the day of the performance. We advise you to use the drop off lane on the south side of the Kauffman Center to obtain your parking vouchers from Will Call, then park in the Arts District Parking Garage.

Who can I contact with questions or concerns?

The Kansas City Ballet patron service representatives can help answer all your questions! There are two simple ways to reach us. Send us an email or call us directly at 816.931.8993. The box office is open Monday thru Friday, 9am-5pm, and Saturdays 11am-4pm on performance weekends. Our website always has the most up to date information. Calling the box office is the quickest way to get questions answered if you cannot find the answer on our website.

How long are ballets?

Most of our performances are around two hours and 15 minutes including intermission(s). The specific run times of each ballet will be posted on the performance page 2 weeks prior to the performance.

Are there provisions for people with disabilities?

All Kansas City Ballet performances are accessible to people with disabilities. When ordering tickets online, please look for the seats that have the wheelchair or asterisk symbol or simply mark that you need an accessible seat when purchasing best available. You may also consult the Kansas City Ballet Box Office at 816.931.8993 to determine your best and most accessible seating options.

Are audio aids available?

Patrons who would benefit from amplified and clarified sound may exchange an ID card for complimentary use of an Assistive Listening Device in the Gift Shop on Brandmeyer Great Hall.

What about other noises — coughing, cell phones, pagers?

It is always best to turn off cell phones and pagers before entering the theatre. Noises such as a pager going off or a cell phone ringing are very distracting to the dancers, the musicians and your fellow audience members. Texting is distracting as well during a performance, so please refrain.

Coughing is an unavoidable problem. But, there are ways to help avoid coughing during the performance. If you feel a cold coming on, please bring lozenges with you. The next step is crucial: unwrap them ahead of time. Unwrapping a cough drop during the performance makes more noise than you might think.

Are refreshments available?

Yes. Bars are open before the show and at intermissions to purchase beverages including coffee, soft drinks, and alcohol. Small snacks are also available. In order to make the most of your intermission, pre-order your drink before the show! Simply submit your beverage order before the performance at the nearest bar and it will be ready for pick-up at the same spot during intermission.

What are footnotes?

Footnotes are interesting and informative talks that take place one hour before most Kansas City Ballet performances and are located in the Muriel Kauffman Theatre. Hosted by Artistic Director Devon Carney and often featuring guest artists, these talks provide information that will help you better understand and appreciate the program you’re about to watch.