Ticketing FAQ

Performances & Tickets  >  Ticketing FAQ

How do I contact Kansas City Ballet box office?

Box Office Phone: 816.931.8993. During most of the year, Kansas City Ballet box office is open Monday – Friday from 9 a.m. through 5 p.m. and during show weeks on Saturday from 9 a.m. to 4:00 p.m. and Sunday from 9 a.m. to noon. Starting October 21 thru December 24, the box office is open Monday through Thursday from 9 a.m. to 7 p.m., Friday 9 a.m. to 5 p.m., Saturday and Sunday 9 a.m. to 4 p.m. (with phone orders only on Sunday). It is located at the Todd Bolender Center for Dance & Creativity at 500 W. Pershing Road, Kansas City, MO, 64108.

Where may I park?

The Kauffman Center, located in the CROSSROADS ARTS DISTRICT, offers plenty of parking in its Art District Garage. Click here to buy pre-paid parking and learn more about parking options.

May I bring my children?

At Kansas City Ballet, we encourage young audiences to attend our shows assuming the program content is appropriate. However, it is strongly suggested that no babies or toddlers be in attendance. Many children over the age of five can remain happily and quietly seated for a two-hour performance, but you know your child best. Parents will be expected to immediately remove children creating a disturbance during the performance.  Please note that all patrons entering the theater must have a ticket. No refunds will be available.

Are there discounts for students and seniors?

For The Nutcracker, there are no discounts for children, students, or seniors.

We often offer discounted tickets to seniors and full-time students to individual performances of the Repertory Season. Learn More

Should I have my tickets mailed to me or arrange to pick them up at Will Call?

When time allows, it is best to have the tickets mailed to you in order to review the tickets when they arrive. Be sure to check the day, date, and time of performance, as well as the number of tickets. Will Call is the option when the performance is less than a week away. If your tickets are at Will Call, it is best to pick them up at the Box Office at least 45 minutes prior to the performance to avoid long lines. Please allow plenty of time for traffic delays, parking lines, and a line at will call, as latecomers will be asked to wait in the lobby for a break in the program to be seated.

Where do I pick up Will Call tickets?

Will Call tickets are held at the Box Office on Level 2 in the Kauffman Center to pick up on your performance date.

Do the theaters offer special services for the handicapped?

Yes. Please call the Kansas City Ballet Box Office at 816.931.8993 to order accessible seating or for more information. Visit Accessibility to learn more.

My online purchase did not complete. What should I do?

If you haven’t yet entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation page or email, it’s best to email us at tickets@kcballet.org or phone us at 816.931.8993.

As a subscriber, if I buy additional tickets, will the tickets be next to the ones that I have for my subscription?

We will make an effort to secure seats next to your current seats; however, this is not always possible. You may exchange your subscription tickets in order to get all of your tickets together. But if you don’t want to give up your regular seats, we will find your guests the nearest available seats to the ones you currently hold.

Are my tickets exchangeable?

Only subscribers can exchange tickets. All single ticket sales are final.  No refunds, exchanges or cancellations.

As a subscriber, if I miss a performance, do I have the opportunity to see the show? Could I get a refund?

If you miss a performance and the run of that particular ballet has not ended, you can take advantage of “subscriber stand-by.” Take your unused subscription tickets (it is not possible to do a subscriber stand-by with additional single tickets) to any of the remaining performances, go to the box office at least 90 minutes before the performance starts, and you will receive the most comparable available seats for that performance. All tickets are final sales. Refunds are not possible.

How do I exchange my subscription tickets?

Subscription tickets may be exchanged from one evening to another (of the same production). Simply call the box office to arrange the new performance date, time and seating. The box office must receive the original tickets no later than 24 hours prior to the date printed on them during regular box office hours (no exchanges Sat-Sun). If exchanging for a ticket of higher value, the difference in price will be due. Ticket exchanges can be made at the box office, by mail or fax (old tickets that are faxed must be torn in half). We will mail the new tickets out upon receiving your old tickets, or you can have them held at your new performance at Will Call.

As a subscriber, can I exchange my Nutcracker tickets?

Nutcracker tickets may only be exchanged by subscribers from one evening to another. Simply call the box office to arrange the new performance date, time and seating. The box office must receive the original tickets no later than 24 hours prior to the date printed on them during regular box office hours (no exchanges Sat-Sun). If exchanging for a ticket of higher value, the difference in price will be due. Ticket exchanges can be made at the box office, by mail or fax (old tickets that are faxed must be torn in half). We will mail the new tickets out upon receiving your old tickets, or you can have them held at your new performance at Will Call.

Does Kansas City Ballet donate tickets?

Unfortunately, Kansas City Ballet is no longer able to make charitable contributions of either tickets or classes. As a non-profit organization ourselves, we understand the importance of fundraising and wish you the best with your event.

We appreciate your understanding and continued support of the Kansas City Ballet.

How does Print at Home ticketing work?

During the checkout process for single tickets, you can select ‘Print at Home’ as your shipment method. This allows you to print your tickets at home and bring the printout to the theater. After you confirm your order, you will receive an email confirmation and a separate email within 10 minutes that include your print at home tickets. The print at home tickets are a PDF attachment to the email.