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Frequently Asked Questions

 

 



How do I contact the Kansas City Ballet?
Administrative Phone: 816-931-2232. During most of the year, Kansas City Ballet box office is open Monday - Friday from 9:00 a.m. through 4:00 p.m. and during show weeks on Saturday from 9 a.m. to 4:00 p.m. and Sunday from 9 a.m. to noon. Starting October 21, the box office is open Monday through Thursday from 9 a.m. to 7 p.m., Friday 9 a.m. to 5 p.m., Saturday and Sunday 9 a.m. to 4 p.m.( with phone orders only on Sunday). It is located at the Todd Bolender Center for Dance & Creativity at 500 W. Pershing Road, Kansas City, MO. 

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What do I wear?
There is no dress code. Most people wear comfortable business casual. However, if you're looking for a chance to dress up a little, there will be others dressed up as well.

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Where may I park?
The Kauffman Center, located in the CROSSROADS ARTS DISTRICT, offers plenty of parking in designated garages nearby. Click here to learn more about parking.

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How early should I arrive?
Traffic delays and parking can be unpredictable. Plan to arrive early to assure a relaxed, enjoyable experience. If your tickets are at Will Call, it is best to pick them up at the Box Office at least 45 minutes prior to the performance to avoid long lines.

If you have your tickets in hand, you need to allow plenty of time for traffic delays and parking. Entering the theater about 30 minutes before the performance should give you time to get to your seat and to have a look at your program book before the curtain goes up. Latecomer seating is at the discretion of the house management.

You may also arrive an hour early and enjoy a pre-curtain performance talk, called Footnotes.

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May I bring my children?
Many children over the age of five can remain happily and quietly seated for a two-hour performance but you know your child best. The Nutcracker is an excellent introduction for children. Please note all persons entering the theater must have a ticket, including babies in arms and small children sitting on a parent or guardian’s lap. These tickets are sold at full price for the seating selection. Parents will be asked to remove children creating a disturbance during the performance. No refunds will be available.

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Are there discounts for students and seniors?
For The Nutcracker, there are no discounts for children, students, or seniors.

We often offer discounted tickets to seniors and full-time students to individual performances of the Repertory Season on the day of the performance, subject to availability. It is a good idea to call the day before the performance you wish to attend to verify if discounts will be available. Students who present valid I.D. at the box office two hours prior to the performance may get an available seat in the house for just $15.

Seniors age 62 and up who present valid I.D. at the box office two hours prior to all repertory performances will be able to purchase seats at the following discounted prices: $50  - Parterre, $25 -  Balcony. Seats available are determined by advance ticket sales, some limitations may apply. Prices include facility fee. Call Kansas City Ballet Box Office 816-931-2232 for more information.

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What’s the difference between an evening-length ballet program and a mixed-rep program?
Ballet is similar to opera in that many ballet productions are based on stories that unfold over one to three acts during the course of an evening. The Nutcracker, Romeo & Juliet, and Swan Lake, are evening-length ballets that follow a story line and the work of a single composer.

A mixed repertory program has something for everyone. It’s a selection of three or four unrelated works that make up an evening of entertainment. The individual works may be based on a story, relationship or an abstract idea that evolves throughout the piece. The musical styles will often cover a wide range from piece to piece. A mixed repertory program can be an excellent introduction to ballet because of this variety.

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Should I have my tickets mailed to me or arrange to pick them up at Will Call?
When time allows, it is best to have the tickets mailed to you in order to review the tickets when they arrive. Be sure to check the day, date, and time of performance, as well as the number of tickets. Will Call is the option when the performance is less than a week away. Please allow plenty of time for traffic delays, parking lines, and a line at will call, as latecomers will be asked to wait in the lobby for a break in the program to be seated.

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Where do I pick up Will Call tickets?
Will Call tickets are held at the Box Office located in the lobby of the Kauffman Center.

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Do the theaters offer special services for the handicapped?
Yes. Please call the Kansas City Ballet Box Office at 816-931-2232 to order accessible seating or for more information.

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My online purchase did not complete. What should I do?
If you haven’t yet entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation page or email, it’s best to email us at tickets@kcballet.org or phone us at 816-931-2232.

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How can I purchase tickets?
Tickets may be purchased through the website, by phone, fax and mail. Please allow two to three weeks for mail and fax orders to be processed. Please call the Kansas City Ballet box office at 816-931-2232 or 888-968-2538. It is open Monday - Friday from 9:00 a.m. through 4:00 p.m. and is located at the Todd Bolender Center for Dance & Creativity, 500 W. Pershing Road in downtown Kansas City, MO.

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As a subscriber, if I buy additional tickets, will the tickets be next to the ones that I have for my subscription?
We will make an effort to secure seats next to your current seats; however, this is not always possible. You may exchange your subscription tickets in order to get all of your tickets together. But if you don't want to give up your regular seats, we will find your guests the nearest available seats to the ones you currently hold.

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Are my tickets exchangeable?
Only subscribers can exchange tickets. All single ticket sales are final.  No refunds, exchanges or cancellations.

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As a subscriber, if I miss a performance, do I have the opportunity to see the show? Could I get a refund?
If you miss a performance and the run of that particular ballet has not ended, you can take advantage of "subscriber stand-by." Take your unused subscription tickets (it is not possible to do a subscriber stand-by with additional single tickets) to any of the remaining performances, go to the box office at least one hour before the performance starts, and you will receive the most comparable available seats for that performance. All tickets are final sales. Refunds are not possible.

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How do I exchange my subscription tickets?
Subscription tickets may be exchanged from one evening to another (of the same production). Simply call the box office to arrange the new performance date, time and seating. The box office must receive the original tickets no later than 24 hours prior to the date printed on them. If exchanging for a ticket of higher value, the difference in price will be due. Ticket exchanges can be made at the box office, by mail or fax (old tickets that are faxed must be torn in half). We will mail the new tickets out upon receiving your old tickets, or you can have them held at your new performance at Will Call.

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As a subscriber, can I exchange my Nutcracker tickets?
Nutcracker tickets may only be exchanged by subscribers from one evening to another. Simply call the box office to arrange the new performance date, time and seating. The box office must receive the original tickets no later than 24 hours prior to the date printed on them. If exchanging for a ticket of higher value, the difference in price will be due. Ticket exchanges can be made at the box office, by mail or fax (old tickets that are faxed must be torn in half). We will mail the new tickets out upon receiving your old tickets, or you can have them held at your new performance at Will Call.

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Does Kansas City Ballet donate tickets?
Unfortunately, Kansas City Ballet is no longer able to make charitable contributions of either tickets or classes. As a non-profit organization ourselves, we understand the importance of fundraising and wish you the best with your event. 

We appreciate your understanding and continued support of the Kansas City Ballet.

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How does Print at Home ticketing work?
During the checkout process for single tickets, you can select 'Print at Home' as your shipment method. This allows you to print your tickets at home and bring the printout to the theater. After you confirm your order, you will receive an email confirmation and a separate email within 10 minutes that include your print at home tickets. The print at home tickets are a PDF attachment to the email.

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